Effective Date: 15/11/2024
At Aura Tech, we are committed to providing high-quality footwear and exceptional service. If you are not completely satisfied with your purchase, please review our return and refund policy below for details on how we can assist you.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, unworn, and in its original condition with all tags and packaging intact.
- Returns must be initiated within 7 days of the delivery date.
- Proof of purchase, such as the order confirmation or invoice, is required.
2. Non-Returnable Items
The following items are not eligible for returns:
- Products purchased during clearance sales or special promotions.
- Customized or personalized items.
- Products showing signs of wear, damage, or alteration not caused by Aura Tech.
3. Return Process
- Initiate a Return: Contact our customer support at support@aurashoe.com or call us at +91 – 7583869496 to request a return. Please provide your order number and reason for the return.
- Return Authorization: Our team will review your request and, if approved, provide instructions for the return, including the return address.
- Ship the Item: Pack the item securely and ship it to the address provided. You are responsible for return shipping costs unless the item is defective or incorrect.
- Inspection and Approval: Once we receive the item, it will be inspected. If approved, your refund or replacement will be processed.
4. Refunds
- Refunds will be issued in the original payment method within 7-10 business days of approval.
- For COD (Cash on Delivery) orders, refunds will be processed via bank transfer. Please provide your bank account details during the return process.
- Shipping charges, if applicable, are non-refundable.
5. Exchanges
- Exchanges are subject to product availability.
- If you wish to exchange an item, please follow the return process and mention your preference for an exchange.
6. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at support@aurashoe.com or +91 – 7583869496. We will arrange for a replacement or a refund at no additional cost.
7. Contact Us
If you have any questions or need assistance with a return or refund, please reach out to us:
- Email: support@aurashoe.com
- Phone: +91 – 7583869496
- Office Address: 201/1 Dwarka Palace, Nipania, Indore, 452010, Distt: Indore (M.P.), India